Shipping from Europe problem. Need advise - Page 6

Hans, your offer was very kind to pick up the dog.  Yes, gas is high and I did appreciate your offer but I was not going to pay another $1,000.  However, Petr STILL did not contact me.  How come he can contact you and you have all the info?
I have emailed him several times and still no answer.  I told him just to issue a refund and I would have someone else pick up the dog for me.  NO ANSWER!  Now, I did get an email from Germany PetAir telling me that the dog now destroyed the crate (no wonder) and that Petr picked up the dog and will return the dog to the seller.  Why is he doing this?  Why not just listen to me (the owner of the dog) and put the dog thru more stress.
It does not matter to me how long he has been on the road.  I have an agreement in black and white.  
It is really a bunch of BS not to even contact me.  Yes, he left 755 Euros at PetAir and tried to keep the balance.  That is the fact and there is nothing to explain.  If he was not able to ship the dog for the 990 Euros plus the 200 I was going to pay he shouldn't have drove all over the world and loose sleep over it.  Yes, let's say he tried so hard to help.  No way.  I am pissed because of no communication.  The only communication came from others.

Hans , not here to argue, just trying to help out , im not saying peter is raising the price but I think I was reading the original quote was about the same, and the airlines put the price up as they wanted a bigger crate , so I dont think peter is winning anything by the airlines wanting a bigger crate , I ran into the same problem , but do it a little different now , no airliner is going to tell me my dogs ears touch the top of the kennel, so he needs to fly in a crate seven anymore.  just read their rules and use them

other than that I dont ship from frankfurt by the way

im not shipping a lot of dogs , but for the ones I do ,I refuse to get screwd by the airlines because they need the bucks because of crisis

I do not know.... There are always at least two sides of the story. You are  getting back the dog and the money.  Try to find different shipper if you think that you can do differently elsewhere.  It is exceedingly more  difficult and more expensive  to ship dogs from Europe to US. Peter tried different ways. Some more expensive then others. You have decided that you do not like some due to the cost and I respect that. Thus Peter is taking the dog back.
 Phone response :There are dead spots In Germany. FYI Peter did not contacted me but I contacted him through an JINOPO employee who had a phone number and different phone system(?) a person  who was driving along. Peter then called me back on that other phone. 
 As far the crate goes . The shipping company in Germany insisted on 700 kennel for your dog because she kept busting out of the 500 and destroying it.  That is all I know.

 Hans

Hans, just like Duke said I don't want to argue.  I do appreciate your offer and it was very kind.  I am only concerened about the dog.  Zuzana emailed me this morning and told me Petr is taking the dog back to her.  He still could have contacted me from the Airport in Frankfurt because it could have been resolved right then and there.  They do have a phone there and also email communication.  Well the dog is on the way back to the Czech Republic now so I guess I will start over.  

Dear all,

My name is Petr Novotny and I'm son of Jiri Novotny. I've received a call from Hans Blabla of Alpinek9 2 hours ago while still being back on my way from Frankfurt. I'm very surprised by what Brigitt Hall has written and about the reactions of some of the people. I'm going to make it short and keep to the facts only.

I was contacted by Zuzana Mrnakova the owner of A'Nick Eden Severu about shipping the dog to RDU.

The price quoted was 23000 CZK and the shipping was booked with Delta Airlines. The AWB number 006-3326 2751.
The booking was made Friday 8th and was booked for Wednesday 13th with arrival on Thursday 14th at RDU.

Saturday 9th Delta salesperson called me that effective of Monday 11th Delta is having embargo on all Boeing 767 flights.

To ship the dog I tried to get quotes from Frankfurt and Amsterdam. Amsterdam was not possible. Frankfurt was possible with Continental Arlines and the price quoted to Brigitt Hall was 28000 CZK.
She agreed.

The dog was transported to Frankfurt but unfortunately the dog could not be shipped because Continental did not give OK to forward and currently is not giving any OK to forward any dogs out of Frankfurt.
You can easily check on Continental helpline or call any shipping company in Frankfurt.

We tried out best to ship the dog to Birgitt Hall. We found the only possibility to be with Lufthansa direct flight to Atlanta. The cost was higher and Birgitt Hall refused to pay the difference.

The dog was brought back to Czech Republic and given to the seller.

You can contact Zuzana Mrnakova on her cell phone +420 604 814 815.

Brigit Hall is saying that she can now ship dog for 950 EUR out of Frankfurt without any comission for the shipper from Czech. I've just came from Frankfurt. I was there today morning. If she can do it I'm happy for her.

I bet 1000 USD she cannot ship a dog to Raleigh out of Frankfurt as of now and possibly next week also. The person who claims to be able to ship it for this money is saying this without seeing the dog, without obviously knowing about the fact that Continental is not shipping any dogs out of Frankfurt. He is a good in theory but not in business. I wonder how many dog has he shipped this week. I bet none.

I DON'T UNDERSTAND WHY I SHOULD STEAL A DOG AND THE MONEY FOR THE SHIPPING. HOW CAN BRIGITT HALL SAY SOMETHING LIKE THIS WITHOUT ANY REASON.

I'm not aware that we would be stealing dogs or faking pedigrees or whatever some of the people say about us.

I have only one advice to give. If you don't like our dogs buy dogs from the people that say that their dogs are better.

I've seen dogs all over Europe. I've shipped dogs for lot of breeders and dealers. I can only tell you that I know who has the quality and who is only talking. People who have quality are not writing articles on pedigree database because they work and don't have time for this.

And I know one thing for sure. I WILL NEVER EVER SHIP ANY DOG TO BRIGITT HALL. And I have shipped couple of dogs for her in the past years.


Petr Novotny

Petr,

State the facts and here they are

Hello Birgit,

On Friday I  booked  your  dog  on Delta flight on Wednesday out of Prague but I
received  a call from Delta office yesterday evening that effective of
Monday June 11th Delta has embargo on live animals on all their Boeing
767  flights  so  it's  not possible to ship any dogs out of Prague to
Raleigh at the moment.

I've  spoken  to Vineet at Pet Air in Frankfurt and we could ship your
dog on Continental flight from Frankfurt. But the price is different.

The  price  including  delivery  to Frankfurt is 28000 CZK. The agreed
price  for  shipping  out  of Prague was 23000 CZK. If you agree I can
book  the  flight for Wednesday out of Frankfurt and you would pay the
difference of 5000 CZK (about 250 USD) to Frankfurt office. They would
call you and charge your credit card.

Let  me  know  if  I should book the flight with them or you prefer to
ship the dog with other company.

I'm  sorry  about  this but Delta refused to ship any animals starting
from  Monday. I have 5 more dogs that I was going to ship and now have
find alternative solution.


Petr

Hello Birgit,

The prices in Frankfurt increased a lot in April. The price from Frankfurt is 990 EUR (about 1250 USD). 28000 CZK is about 1400 USD so I take about 150 USD for delivery. It's 1200 Km drive there and back.

I'll do the booking and send you the flight details.

I hope everything will go alright because Frankfurt told me yesterday that Continental is also starting to make problem with shipping animals.

Good times when shipping was cheap and easy are gone and I don't believe that will return. Right now it's lot of stress. Shipping with Delta from Prague was very good but due to the current embargo not possible. Hopefully they will lift the ban soon.

Petr

EMAIL FROM PET AIR AFTER PETR DROPPED OFF  
Hello Mrs. Hall,
 
The total cost in cage 600 series is 1110,- EUR.
 
If the dog will need a 700 series cage, because he is destroying the cage 600 series, then the total will be 1470,- EUR.
 
Mr. Novotny is paying us 755,- EUR

Thanks

Dear Birgit,

My cell number is at the bottom of each e-mail you've received from me!! You could have called me if you had any doubts/problems.

You were contacted last night. I was sitting next when they called you, explained you the problems and the only solution.
You were informed about the problems.

I'm not aware of any mistake or not informing Zuzana Mrnakova, the sender, or you about the situation.

I've explained to Zuzana Mrnakova what you have done on pedigree database.

Believe me nobody is happy about the way you've reacted.

Everybody me, shipping company in Frankfurt, Zuzana Mrnakova were doing our best to ship your dog.

All we got from you were nasty e-mails and beautiful post on pedigree database.

Petr

So the fact is that you only wanted to pay 755 Euro.  The fact is that you refused to contact me to work things out.  The fact is that I received several emails from others that you have done the same thing to.

23000CZK = $1120= 900 Euro
28000CZK = $1370= 1100Euro

The fact is that you stated I would have to pay another $250.  You need to be as good as your word no matter what.  When I quote my customer a shipping rate that is what they will pay no matter if prices change overnight.  It is not my customers responsibility.

At least I found a solution.  Does the dogs welfare matter to you at all???  I have tried to call you several times.  You are the company that was hired to do a job and it is your responsibilty to contact your customers and STAND BEHIND YOUR WORD!!!

Birgitt,

Thanks for posting the e-mails. Read them carefully.

1. Flight booked to RDU with Delta. Confimed but not possible to ship.

2. Flight booked to RDU with Continental. Not confirmed and not possible to ship.

3. Flight booked with Lufthansa. Possible to ship but costs were high.

4. You did not want to pay the higher costs. THe dog was taken back.

5. The stress that you have was caused only by you. The dog could be on the plane to you to Atlanta.
Now he's back in Czech and can't be shipped to RDU at the moment. There is no way to ship him now to RDU.

6. Tell the person who quoted to ship him for 950 to book the flight and ship him with this person.

We were doing our best to ship him. All we got from you are accusations.

I was planning to ship him in crate 600B but the dog is crazy. He is destroying crates. If I ship him in 600B he chews his way out.
I was warned by Zuzana Mrnakova about his problem and he did really destroy one of my crates. Free of charge for you because I don't want to have any more problems with you.

Petr